General Questions & Answers [Mar 27,2014]
1. How could we know the quality, if we want to order HUADA products?
Please test it in a small trial order.
With overseas Chinese university tools institute for technical support, with a group of professors and doctors, engineers and expert technology research and development and the production management team, in domestic and international diamond tool industry and the stone machine industry Huada has a strong competitive advantage. Huada would like to inform who are using our products and how is the performance! If the market in your area is complete new for Huada, a small trial order for testing will be necessary.
2. Do you offer FREE Samples if we want to buy HUADA products?
As diamond tools are high value products , manufacturers don't offer free samples.
3. Do you have office or sales agent in our country?
Huada has agent in Italy and Brazil at present. we would be very pleased to appoint the good partners as our regional agents if the cooperation goes well.
4. What is the minimum quantity we should buy?
Any quantity is ok for trial order.
For regular order, it would be much better if the weight reachs 45kgs(requested by AirLine Companies, otherwise the Airfreight below 45kgs is very high).
5. What is your mode of payment?
Air Cargo the payment should be 100% deposit by T/T.
Sea Cargo other terms is available.
6.What should we do if you don't deliver the goods after we made the payment?
It will never happen!
But please kindly send us the copy of Bank Transfer by fax or e-mail, so that we can prepare the goods and arrange the shipment ASAP.
7. How long is the expected delivery time after payment?
It depends on the quantity of order.
Usually within one week after receipt of payment.
Order with special requirement should be by negotiation.
Huada will inform the approximate delivery time before confirming.
8. What is the delivery mode?
Urgent order with with small size and weight, we recommend express courier service.
Normal (regular) order with weight over 45kgs but less than 1000kgs, Huada recommend Air Cargo.
Goods with big dimension or heavy weight,Huada recommend Sea Cargo.
Huada will give the advice according to actual situation..
9. How can I know how much the freight charge is?
Calculate the total weight of your order.
Choose a shipping method.
Check the current freight Rate and calculate shipping charges.
Check the other charges and add together.
10. What could we do if we find HUDA products are not in good performance?
Give us feedback as details.
We will analyze the possible reasons and find a way to solve the problem.
If the problems are caused by HUADA products quality defects , Huada will compensate for your actual loss.
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